General Information

Delivery Time
Due to the individual production and high quality of our products, the delivery time is typically around 6-8 weeks from the time of your order.

Shipping Costs
Our shipping costs vary depending on the destination and weight of your order. During the ordering process, you will be shown the exact shipping costs, providing you with transparent information. We strive to make shipping costs as fair as possible and collaborate with trusted shipping partners to deliver your order safely and reliably.

Any transport damages, etc., must be reported to the carrier within 3 days.

Customs Processing for Orders Outside the EU
We would like to inform you that for deliveries outside the European Union (EU), By Nature and Knopp will prepare the necessary customs declaration on your behalf. This service allows you to order and receive goods worldwide.

Please note, however, that additional costs related to customs clearance and customs duties may apply. These costs are borne by the customer and are not included in the original purchase prices.

We recommend checking specific customs fees and procedures in your destination country before placing your order to avoid any surprises. By Nature and Knopp aims to make the customs process as smooth as possible. We are available to answer your questions and provide support.

+43 (0) 699 10026796

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